Frequently Asked Questions
678d FAQ Centre
Find answers to all your questions about the VIP program, account verification, cricket betting, and withdrawals — all in one place.
Welcome to 678d. On this page we have compiled detailed questions and answers on four important topics — VIP Program, Verification & Documents, Cricket Betting, and Withdrawals. Each question is accompanied by accurate, up-to-date information so you can play with confidence. If you cannot find your question here, reach out to us via 24/7 live chat or email.
VIP Program
By joining the 678d VIP program, you will receive weekly cashback, priority support, and access to exclusive promotional offers. The higher the tier, the greater the benefits. From Bronze all the way up to Platinum, each level comes with its own set of rewards.
Weekly cashback is calculated based on your total betting turnover for that week. The rate varies by tier — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. At the end of each week, cashback is automatically added to your account.
The 678d VIP program has four tiers in total. Bronze is the entry level, followed by Silver, then Gold, and the highest level is Platinum. The cashback rate increases progressively at each tier, and the range of exclusive benefits grows wider as well.
Your VIP tier upgrades automatically as you continue your regular betting and gaming activity. The more active you are, the faster you can reach the next tier. You can see how much turnover is required for each tier in your account dashboard.
Yes, Platinum members enjoy up to 0.8% weekly cashback along with priority support and exclusive promotional offers. Members at this tier get the best experience 678d has to offer and may also receive invitations to special events.
VIP cashback is added to your account balance and can be withdrawn following the standard withdrawal rules. The minimum withdrawal amount is ৳500 and processing typically takes 10 to 45 minutes. If any separate conditions apply to the cashback, they will be stated on the promotions page.
Verification & Documents
Account verification is essential to confirm each member's identity and to prevent fraud and unauthorised transactions. It keeps your account secure and ensures a smooth withdrawal process. 678d always prioritises your security through SSL encryption and a fair play policy.
A National ID card (NID), passport, or driving licence is generally accepted. A utility bill or bank statement may be required to verify your address. All document images must be clear and legible. Once verification is successful, a confirmation message will be sent to you.
Yes, this is very important. The name on your 678d account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, the withdrawal request may be rejected and the risk of fraud increases.
All documents and personal information you submit are protected using industry-standard SSL encryption technology. In accordance with our privacy policy, your information is not shared with third parties. For full details, please read the privacy policy page on the site.
If your verification is rejected, first read the reason for rejection carefully. This is usually caused by a blurry document image or a name mismatch. Resubmit the correct and clear documents. If the problem persists, contact us via 24/7 live chat or at [email protected].
Cricket Betting
For BPL, T20 World Cup, IPL, and other international cricket, you can bet on various markets including match winner, top batsman, top bowler, total runs, number of wickets, and innings score. For example, in a hypothetical Bangladesh vs India match, you could participate in the toss winner or match winner market.
An accumulator bet, or "acca," involves combining multiple selections into a single bet. The odds for each selection are multiplied together, which can make the potential winnings much larger. However, if any one selection is wrong, the entire bet is lost. Higher risk, higher reward.
If a match is incomplete or declared no result due to rain or any other reason, that bet is generally treated as void and the stake is returned to your wallet. In an accumulator, that selection is removed and the remaining selections are settled as usual. Specific rules can be found in the site's terms and conditions.
Decimal odds are straightforward. For example, if the odds are 2.50, a ৳100 bet gives you a total return of ৳250 (meaning a profit of ৳150). The formula is: stake × odds = total return. The higher the odds, the greater the potential winnings, but the lower the probability of winning.
Cricket betting markets generally open shortly before the match starts, and live markets are also available during the match. Regular markets are available during BPL, T20 World Cup, and IPL. You can check when the market for a specific match will open in the sports section of the site.
Withdrawals
The minimum withdrawal amount at 678d is ৳500. Requests below this amount will not be processed. This minimum limit applies to all methods — bKash, Nagad, Rocket, or bank transfer. Account verification must be completed before withdrawing large amounts.
After submitting a request, the money typically arrives in your mobile wallet or bank within 10 to 45 minutes. This timeframe applies to all methods — bKash, Nagad, Rocket, and bank transfer. There may be a slight delay during unusually busy periods.
Yes, the 678d withdrawal service operates seven days a week, twenty-four hours a day. There are no restrictions at night, early morning, or on public holidays. However, bank transfers may experience a slight delay due to banking hours. Mobile wallets are generally the fastest option.
"Pending" means your request is being processed. This usually happens when verification is still incomplete or a security check is underway. If it remains pending for more than 10 to 45 minutes, contact us via live chat immediately — our team will resolve it quickly.
Yes, this is mandatory. For security and fraud prevention, 678d only processes withdrawals to a wallet or bank account whose name matches the name on your 678d account. Withdrawals to another person's account or a different name are not possible.
678d currently supports four withdrawal methods: bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other national banks). The minimum withdrawal amount of ৳500 applies to every method.
Have more questions?
Our support team is ready to help you 24 hours a day, 7 days a week — available in both Bengali and English.
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